Name: Simran Kaur
Previous Role: Customer Support Associate (Non-IT), Delhi, ₹2.5 LPA
Certifications Completed: CCNA, Palo Alto Firewall
Current Role: Network Administrator, Toronto, CAD 65,000/year
Story:
Simran worked in a BPO with no technical background but had a strong desire to move into IT. She started with the CCNA course by NextGen IT courses to learn networking basics and followed it with Palo Alto Firewall for advanced security.
Her certifications helped her secure an entry-level Network Administrator role in India, and within 18 months, she received an opportunity in Toronto through a consulting firm. Today, Simran works on managing enterprise network security for Canadian clients.
Key Takeaway: Even candidates with non-technical backgrounds can enter IT with focused certification pathways.